IT Service Desk - Training, Quality, & Reporting Analyst

Muntinlupa City, PHL
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At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.

Job Description:

The Associate Specialist II has a general knowledge within designated Information Technology (IT) area

of responsibility that is applied to diverse assignments. This role executes assigned tasks and

collaborates on IT projects while exhibiting consistent, current knowledge of new technologies and

platforms.

Principal Job Duties & Responsibilities

• Assess, maintain, support, and modify existing solutions utilizing standard procedures and

techniques

• Apply methodology to support business applications, and investigate operational problems as

necessary

• Prepare full spectrum of specifications and user requirements

• Assist higher-level specialist in the development of highly complex solutions

• Participate with cross-functional team members in issue identification, process impacts, and

solution development discussions to optimize end-to-end solutions

• Provide on-call technical support for end users as required

• Performs assigned project tasks and initiatives to meet defined objectives and expectations

• Analyze solution usage, identify problems, document, and take appropriate action

• Analyze and make independent recommendations regarding solutions to problems with varying

complexity in accordance with organization and/or project objectives and guidelines

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely

manner, set priorities, and meet deadlines

• Plan and organize own work assignments, as well as carry out tasks from management staff

• Maintain compliance with all applicable policies, procedures, and global standards

• Adhere to and support Fluor's Health, Safety & Environmental and Sustainability Policies

• Effectively develop and apply the Core Skills to the job

• May need to travel to attend to business related matters

• Meet expectations on attendance and punctuality

• Other duties as assigned

Job ID: 143668BR

City: Muntinlupa City

State: National Capital Region

Country: Philippines

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.