Associate IT Operations Specialist

Gliwice, POL

At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.

Job Description:

Fluor Gliwice is part of the Fluor Corporation based in the USA, a provider of professional and technical solutions in the field of technical consulting, design and investment project management.

Fluor in Gliwice operates under the Urban Solutions and Energy Solutions business lines. We have extensive experience, in particular in the implementation of investment projects for segments such as:

  • Life Sciences (pharmacy, biotechnology)

  • Advanced Technologies (battery industry, database centers)

  • Chemicals (chemistry, petrochemistry, refineries).

We are looking for an IT Operations Specialist to join our team.

Gliwice (office/hybrid)

This position is to support overseeing of IT Service Delivery activities for

Fluor’s Gliwice office, working together

with more senior Service Delivery Coordinator.

Duties & Responsibilities:

· Provide initial point of contact to customers; respond to concerns, incidents, and

service escalations; coordinate quick response and resolution of issues and outages

· Apply policies, practices, and processes designed to ensure consistently high service

performance; communicate customer feedback to supervisor to help develop

quality improvement processes

· Coordinate with outside vendors to place orders including hardware, software, technical

services, as required

· Utilize technical expertise to research,resolve, and respond, in a timely manner and in accordance with standards, to questions received via telephone calls, texts and/or e-mails

· Organize and coordinate activities associated with installation, deployment and upgrade

of software, hardware, and network facilities

· CoordinateIT projects/initiatives; assist in developing long-term strategies and capacity planning formeeting future IT needs

· EnsureIT security practices are met

· Track all global and local changes to ensure the proper communication

· Identify subsequent levels of escalation and escalate as appropriate while maintaining ownership; monitor critical local issues through resolution; communicate action and progress

· Workcollaboratively with the desk side support team by providing a service

management focus, to include monitoring of ticket performance, service level

attainment review, and guiding the improvement of knowledge entries, process,

and efficiency

· Coordinate Asset Management to include checking hardware stock and updating system

· Ensuresystem connectivity of all site hardware, shared software, groupware, and other applications

Job ID: 143987BR

City: Gliwice

State: Śląskie

Country: Poland

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.